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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Fund Raising

Do retail fundraisers have a choice?

July 6, 2021

As a non-profit executive, former development officer and customer strategy professional, I think Seth Godin nails this one. He personally did the opposite …

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Ebook: 6 Fundraising Strategies from Nonprofit Trailblazers

June 21, 2018

Fundraisers wear many hats. In addition to making sure you can raise more resources year after year, you have to …

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What is the real rise in nonprofit giving?

January 12, 2016

What is the real rise in nonprofit giving?   After adjusting for inflation, charitable giving by Americans is more than …

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How can you stay on top of the fund raising content you need to know about as a fund raiser?

December 23, 2015

Are you having a hardtime keeping up with the latest in fund raising trends and content? It can happen easily. …

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2015 Fund Raising Effectiveness Report

October 27, 2015

Recently our friends at AFP released the 2015 Fundraising Effectiveness Report. There is some really great stuff in the report. Retention still seems to be …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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