How to move faster on proactive customer journey paths
The customer journey is evolving (albeit very, very fast). That shouldn’t surprise you but it is good news. You haven’t …
Tag Archives: Customer Journeys
The best way to understand people is to listen to them and show it to executives
Telling a story is very powerful. Seeing the story, through the eyes of the customer, is even more powerful. Voice …
Is a 360 view of the customer desirable?
I must admit that during my early journey of being focused on the customer, I usually thought we should have …
Digital Business