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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Measurements

How do you measure results for cyber security investment?

December 22, 2017

With over 400 global business and security executives participating in a benchmark survey called The 2017 State Of Cybersecurity Metrics Annual …

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Employees will provide an amazing customer experience. What should I focus on today?

August 15, 2017

When it comes to the customer experience, it is important to think through very carefully what will employees actually do. …

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How are nonprofit’s measuring multi-channel campaigns?

May 19, 2017

We hear so much about the importance of sending multi-channel campaigns and integrating direct mail, email, social and website messaging. And I see more …

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Is the digital space coming of age for marketers?

October 9, 2015

The digital space is coming of age. While there are many new and maturing digital marketing technologies, many have begun …

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“It’s easier to focus on one number than it is to focus on a life.” ~Seth Godin

September 9, 2015

Here is the context. We should really, really make sure if we are measuring something, that it is important. As …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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