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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Success

A simple 2 x 2 for choices

January 1, 2021

Here is some great insight from Seth Godin. Our life is filled with projects. We invest time, effort or money, …

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Reflecting On 6 Principles Of Success | Lessons from Bruce Temkin over the last decade or so of building a successful business, creating a world-wide association, and nurturing the CX movement.

July 2, 2019

From Bruce Temkin. This is am amazing summary well worth taking to heart as a roadmap to success. Given the …

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Does past performance guarantee future results?

May 6, 2019

Let’s start with the facts. In a 10-year study of 1,500 corporations with the biggest market caps, three noted business school professors …

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What is and isn’t working for the digital New York Times.

November 6, 2018

Most of today’s media “success stories” are about digitally “native” companies like Google and Facebook. Meanwhile, many of the great brands of …

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Larry Ellison’s Top 10 Rules For Success

September 11, 2017

He’s an American internet entrepreneur, businessman and philanthropist.He serves as executive chairman and chief technology officer of Oracle Corporation. As …

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Apple and Google Lead Software Industry in Customer Experience

March 13, 2015

The customer experience is gaining traction and measuring it has become critical. From a personal point of view, it isn’t …

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Why it is important to measure the success of nonprofit programs?

June 25, 2014

The mission of nonprofits is to do good. A core question is, how do you measure good? It can be …

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Confessions of a Successful CIO: The DNA of the Best IT Leaders

May 15, 2014

The following is a condensed excerpt from the new book Confessions of a Successful CIO: How the Best IT Leaders …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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