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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Vision

Should leaders advocate for “the facts” and “a vision”?

June 4, 2021

This happens way too much. It clearly isn’t helpful to deny the facts. It is also important to actually know …

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What are the first steps of a digital change strategy?

October 5, 2018

There are some things we should frame as first things first. When thinking through digital change it helps to clearly …

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Building a compelling vision for the digital business journey

July 31, 2018

Building a digital business is a journey. Before moving forward, it helps to have a strong vision for where you …

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What is our responsibility to engage employees in the customer experience obsession?

August 8, 2017

It is a leadership responsibility to engage employees in our customer experience obsession. We know it leads to higher levels …

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Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

April 13, 2016

Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr Last month we spoke about the Four Keys to …

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Transforming the donor experience at our nonprofits

April 2, 2015

Donor experience transformation is about making fundamental changes in how business is conducted at our nonprofit in order to help cope …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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