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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Talent

A Strong Purpose: Making Your Company a Magnet for Talent

November 11, 2023

To find and make the most of talent, companies need to be good at five disciplines: Strategic hiring: Hire people …

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Are we thinking “mobile first” when it comes to finding the best talent?

February 23, 2021

Here is an interesting trend to look at and get on top of. I must admit I hadn’t thought about …

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Do we have the best people we can get who love customers?

November 26, 2018

The move to create a digital business that is obsessed with customers requires talent. We all need the best people …

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How is dumbsizing born? The challenge of low unemployment!

November 16, 2018

Robert Cacace is founder of RobertC Consulting. They  provide strategic direction to companies struggling with the intricacies of merging business …

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Is the lack of digital talent a comment on our leadership?

February 24, 2016

There has been a pervasive belief that IT (Technology) doesn’t matter. That IT is a commodity to be managed at …

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Do you have a talented donor experience team?

June 24, 2015

There is a revolution going on with donors. The relationship they may have had with your mission and brand in …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do you need fresh eyes in your company?

Tags

AgileAgilityCultureCustomerCustomer ExperienceCustomer FocusCustomer ServiceDataDigitalDigital BusinessDigital TransformationDonorDonor ExperienceEmployee EngagementFacebookFaith at WorkForrester ResearchGuest BlogInnovationJesusLeadershipMarketingMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do you need fresh eyes in your company?
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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