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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: YouTube

What are The Most Popular Apps in the World?

June 23, 2016

As we have recently learned, smartphone users in the United States spend more time using apps than ever before. On …

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Are you ready to primarily use visual content?

January 5, 2016

The old saying claims that a picture is worth a thousand words, but video ups the ante. According to Forrester …

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Digital disruption and successful digital success stories

May 20, 2015

We are living in a world of business disruption. What does digital success look like? Uber, the world’s largest taxi …

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Guest blog: Vinay Nadig – Have you checked on the health of your Operating System lately?

February 5, 2015

Vinay Nadig is my guest blogger today. Vinay’s mission in life is to help people practice leadership as a daily …

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Who are the biggest bandwidth hogs?

November 25, 2014

Who are the biggest bandwidth hogs? Not surprising it is Netflix and YouTube. What are the implications for Net Neutrality?

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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