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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: How

Why?

March 19, 2019

Why is important. It is in fact the starting point. Without it, our business, is just another commodity. Plenty of …

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Who is in charge of the customer experience?

October 1, 2018

Who is in charge of the customer experience? The customer dictates both the what and the how of their experience. …

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How great Nonprofit leaders inspire action for donor engagement

October 7, 2015

Why is important. It is in fact the starting point. Without it, our nonprofit, is just another commodity. Plenty of nonprofits …

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How great leaders inspire action

November 8, 2014

Why is important. It is in fact the starting point. Without it, our business, is just another commodity. Plenty of …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

Tags

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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