Most customer systems are designed to focus on the needs of the company and not the customer
Most customer systems are designed to focus on the needs of the company and not the customer. Successful organizations see …
Tag Archives: Ecosystem
Digital business change and the customer experience
You are going to have a lot of digital change initiatives and projects going as you accelerate the pace of …
What causes disruption to your evolving digital business?
There are a number of disruptions that create havoc and chaos to your evolving digital business. Either individually and in …
Digital journey and hyper-connectedness: focus on the edges
There are a number of variables as we take our journey to becoming a digital business. There are some edges …
What does a digital business and its evolution look like for you?
Thinking and planning through the evolution of your digital business requires some holistic and strategic thinking. It is a core …
This is an ecosystem built for data, insight and action
Resist the temptation to focus and organize around silos. While silos can maximize a part of the system, they sub-optimize …
Unifying Online & Offline Customer Data for a Consistent Experience
The challenge of creating meaningful relationships is complicated by an abundance of data from both online and offline sources, as …
Will I act on the customer insight if I get it?
If I get insights from customers, is my leadership team prepared to act, based on the insights? If yes, proceed …
This is a donor ecosystem built for data, insight and action
Resist the temptation to focus and organize around silos. While silos can maximize a part of the system, they sub-optimize …
6 ideas on how to build a digital business ecosystem
Building a digital business is about building an ecosystem, not just a few isolated initiatives that have no impact on …
Build a digital Nonprofit Ecosystem Focused on the Donor
Building a digital nonprofit is about building an ecosystem, not just a few isolated initiatives that have no impact on …
Why is transformation necessary to the Digital Executive?
Be Transformative – Digital business transformation is about making fundamental changes in how business is conducted in order to help cope …
Why you should widen your view from generations to connected customers
We are beginning to think about engagement in terms of is it social or is it mobile? If our company …
Digital Business