5 Ways to Increase Customer Loyalty with Mobile Marketing
Customer loyalty is huge. If we can make that happen, we are golden. The mobile world is all some customers …
Tag Archives: Loyalty
How can we improve donor loyalty at non profits?
Loyalty and donor renewal wins the day. Here are some great ideas on what to track. There may be a …
Brand Loyalty in 2019: What Companies Need to Know
If retaining a customer costs less than acquiring a new one, what can you do to ensure that your customers …
11 Types of Difficult Customers
Customers are the backbone of a business, regardless of the industry it’s in. They dictate demand, provide feedback, and enable …
Does the customer experience matter? Does it correlate to loyalty?
Once again, Temkin Group is publishing a new infographic that is very helpful. Some tidbits: The customer experience does relate …
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Highly engaged employees lead to loyal customers. Study after study reveal this simple fact. So … Cvent reports that on …
From stunning Moments of Truth to amazing journeys
From stunning Moments of Truth to amazing journeys, the focus on the complete customer experience is critical. Touch points are …
Is there an ROI to the customer experience?
Is there a correlation between a great customer experience and loyalty? We all want to know, does it work? Annually, …
Donor Experience transformational leadership is needed and it is needed now
Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …
5 questions to ask about your customer focus
Whether you are a business leader of a department or the CEO, these questions make sense to ask and get …
Customer engagement is not about voodoo
Engagement is not about voodoo. It is however as much about art as about science. It also draws heavily from …
7 Donor Loyalty Metrics Every Nonprofit Should Track
Loyalty and donor renewal wins the day. Here are some great ideas on what to track. There may be a …
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