What’s a customer worth over the time you have a relationship with them?
In the world of marketing and the customer experience, there are two things worth knowing. The Digital Executive knows the …
Tag Archives: Cost
The true cost of customer response
We ought to count the cost. Is it worth it to provide a horrible or even mediocre customer experience? What …
Guest Blog: Dumbsizing Your way To Destruction! — Robert Cacace
Robert Cacace is founder of RobertC Consulting. They provide strategic direction to companies struggling with the intricacies of merging business …
Digital Business