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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: SEO

It helps to know the right things about SEO and not the myths that have developed

December 12, 2018

We all get caught up in the way we have always done things. To build our digital businesses, we all …

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Why is your website losing search engine traffic?

April 20, 2016

Why is your website losing search engine traffic? Probably because it is old. As a digital executive who is building a digital …

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Do you need a multi-channel messaging strategy?

December 15, 2014

This is a very good article on how disruptive social media has become for a business focused on the Customer and …

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Search engine optimization mantras that are useful

June 4, 2014

We all get caught up in the way we have always done things. To build our digital businesses, we all …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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