Are your connected customers engaged with you?
We see it every day. We are at an event and someone holds up their phone to video or take …
Tag Archives: Connected Customer
Are we focused on “traditional markets”?
As a company executive, you have focused on some traditional markets and strategies. Your mission has compelled you to think …
What is your strategy for connected customers?
We are beginning to think about engagement in terms of is it social or is it mobile? If our company …
The connected customer is the most disruptive for you.
You are beginning to know a new customer. They are a blend of the traditional, the digital and the connected. …
Shaping the end to end digital customer experience
Who is your customer? How do you define it? Does include just those who buy something? What about employees? What …
Are they distracted or focused on being connected?
We see it every day. We are at an event and someone holds up their phone to video or take …
The new connected consumer is more relevant than age demographics
We are beginning to think about engagement in terms of is it social or is it mobile? If our company …
How do we capture the attention of Generation C (Connected)?
The connected customer or potential customer, is one of the most important but challenging issues we must all address. They …
Your journey to change and transformation
You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in …
Do you have an innovators heart for your company mission? Where is the sense of urgency?
There is a gap that is growing in your company. It is the gap between the connected customer, their expectations …
In the age of communities, how important is our company brand?
What does your company stand for? What (and who) does it represent? Now, more than ever before, our brand is …
Stunning experiences will lead the way to meaningful customer engagement
You are ready to open your mind, your heart, and your imagination to create new journeys and experiences for your …
Meet the new company customer
You are beginning to know a new customer. They are a blend of the traditional, the digital and the connected. …
How does your company moments of truth look?
As you would expect, Google has done some amazing research on the connected consumer experience. You should take some time …
Is the connected customer distracted or engaged?
We see it every day. We are at an event and someone holds up their phone to video or take …
Now is the time to make different decisions
As a company executive, you have focused on some traditional markets and strategies. Your mission has compelled you to think …
Why you should widen your view from generations to connected customers
We are beginning to think about engagement in terms of is it social or is it mobile? If our company …
What qualifies as digital alienation for the CIO and the digital executive?
What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …
Why your nonprofit’s CEO should be on social media.
There is a fast growing perception that your nonprofit’s CEO and C-suite leaders will be active on social media. The media …
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