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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Planning

“In preparing for battle, I have always found that plans are useless, but planning is indispensable.” ~Dwight Eisenhower

March 15, 2019

Woody Hobbs is an experienced executive who has served as CEO of several information technology companies and also as a …

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How can we be accountable for improving the donor experience?

March 14, 2018

The most important issue for any planning and execution system for the digital executive focused on improving the donor experience …

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What is the planning framework that a digital business should look at?

February 14, 2018

The buzz is all around “digital transformation”. Is transformation what your business needs right now. Maybe but probably not. You …

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Why goals, strategies, planning and execution are important to digital transformation

October 1, 2015

Knowing where you are going, how you’re going to get there and being focused on execution is a key driver for the …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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