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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Harvard Business Review

“Digital is not just a thing that you can you can buy and plug into the organization.” ~Thomas H. Davenport and George Westerman (Harvard Business Review)

March 21, 2018

“Digital is not just a thing that you can you can buy and plug into the organization. It is multi-faceted …

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To reach our goals, make a mental movie

March 22, 2016

One of the core characteristics of the customer obsessed digital executive is purposeful leadership. This leadership is both purposeful and …

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Is hierarchy overrated?

January 8, 2016

(Photo credit: Wikipedia) There are a number of trends that are converging that make it easier to have less hierarchy. …

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How do you combine technologies to innovate?

September 30, 2015

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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What is the real cost of email?

July 8, 2015

Tom Cochran  believes that email is the most abused method of communication in every office environment. And the widespread perception …

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Does being disagreeable help you get ahead. I disagree with the premise.

June 2, 2015

This is a very disturbing article from Harvard Business Review. Here is one tidbit. First, remember “A-B-D” — always be …

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Are we willing to say "no"?

March 10, 2015

Now this is pretty big I think. And … I agree that we rarely pay attention to it. We must …

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As a great leader, do you pay attention to politics?

August 7, 2014

Linda A. Hill and Kent Lineback, authors of “Being the Boss: The 3 Imperatives for Becoming a Great Leader,” describe …

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How disrupting routines can create innovation – A lesson from Jazz great Miles Davis

July 2, 2014

Frank Barrett, author of “Yes to the Mess,” describes why being uncomfortable spurs creative thinking. I love it because he …

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Are workers who can and do work anywhere (including home) more engaged?

May 1, 2014

I am a remote, or as I prefer to believe, an anywhere worker. I can work anywhere. And I do. …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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