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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Generation C

Is the big deal understanding the connected generation?

April 10, 2019

What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …

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How do we capture the attention of Generation C (Connected)?

April 22, 2016

The connected customer or potential customer, is one of the most important but challenging issues we must all address. They …

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Your journey to change and transformation

December 16, 2014

You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in …

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What qualifies as digital alienation for the CIO and the digital executive?

July 17, 2014

What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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