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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Baby Boomers

The new connected consumer is more relevant than age demographics

July 24, 2018

We are beginning to think about engagement in terms of is it social or is it mobile? If our company …

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How easy is it to change channels in nonprofit fundraising and development?

July 19, 2018

The Blackbaud Institute of Philanthropic Impact’s 2018 report, Next Generation of American Giving, gives insight into how people are using these channels …

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The coming conflict between millennials and boomers

February 7, 2018

This is a very curious trend with disturbing implications. As a boomer, I’ve had a sense about this issue but …

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Is it time to widen our view from generations to connected donors?

March 29, 2016

We are beginning to think about engagement in terms of is it social or is it mobile? If our nonprofit …

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Why you should widen your view from generations to connected customers

October 8, 2014

We are beginning to think about engagement in terms of is it social or is it mobile? If our company …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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