Do Voice of the Customer (VoC) programs provide valuable feedback?

March 21, 2019

Listening to customers is critical to understand how the experience is working in reality. We think we designed things well. …

Your customers are looking for something unique in their experience. Are you providing it?

December 7, 2018

Here is a very insightful list via Top 12 Reasons Why Best Practices Suck | Donor Voice. I don’t think there …

March 15, 2018

Best Practices Are Hurting Your Fundraising by Tim Kachuriak Sometimes we think an idea will work well based on past experiences or …

March 12, 2018

There are many reports that get published every year. You can get overwhelmed with too much information. What should a …

October 16, 2015

We all want our content read. That is the objective. Here are some great ideas on how to improve the readability of …