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~ The Journey to Creating Amazing Customer Experiences

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Tag Archives: Peer to Peer donors

How do we renew our special event donors?

January 7, 2015

We all know it is true. Most donors who give to special events don’t give again. The data indicates it …

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“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Do you need fresh eyes in your company?
Customer Experience Maturity Model

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Tags

Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Do you need fresh eyes in your company?
Customer Experience Maturity Model
The death of the sales funnel
Do your customer systems and tools actually focus on your customers?
All this technology is making us antisocial ... or is it?
“Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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