Seeing the continuum
Check this out via Seth Godin. Always great insights. It’s so much easier to see and process the world if …
Tag Archives: Process
Is it a question of the facts?
Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that customers …
How can the five why’s help find the root cause?
Eric Ries, entrepreneur-in-residence at Harvard Business School, explains how to find the human causes of technical problems. He suggest using …
Quality, effort and building good systems
This is right on target. Most of the time we forget about the value of good processes, systems and checklists. …
Why is our culture, processes and customer experience competencies important?
Customer experience is not just a single thing that is turned on and then you are done. It is easy …
Is digitization the same as building a digital business?
There is some confusion regarding whether digitization is a part of building a digital business. Lack of some level of digitization …
The journey to a digital business and the scary issue of change
You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …
A Donor Experience Approach to Strategy, People, Process and Technology
Having an approach or a framework for the work of the nonprofit digital executive is very important. Being passionate about …
Einstein’s Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
The definition of the problem will be the focal point of all your problem-solving efforts. As such, it makes sense …
Have we reached a digital tipping point?
Is it about our digital budget or is it about having the right strategy, people and processes in place. It …
Goals, Strategies, Planning and Execution for an amazing donor experience
Knowing where you are going with the donor experience, how you’re going to get there and being focused on execution …
Digital Business