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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Systems

Most customer systems are designed to focus on the needs of the company and not the customer

December 28, 2018

Most customer systems are designed to focus on the needs of the company and not the customer. Successful organizations see …

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Quality, effort and building good systems

November 13, 2018

This is right on target. Most of the time we forget about the value of good processes, systems and checklists. …

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Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

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