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Tag Archives: Fake

Faking the customer experience

September 20, 2016

If the product really stinks can you fake the experience to generate more profit? You can’t fake the real experience. …

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Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

Most customer systems are designed to focus on the needs of the company and not the customer
Should you add things to your to-do list you've already done, just to cross them off?
What is the Customer Experience Index? Why should you care?
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Why is changing culture like baking a cake?
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