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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Strategies

To reach our goals, make a mental movie

March 22, 2016

One of the core characteristics of the customer obsessed digital executive is purposeful leadership. This leadership is both purposeful and …

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Goals, Strategies, Planning and Execution for an amazing donor experience

June 11, 2015

Knowing where you are going with the donor experience, how you’re going to get there and being focused on execution …

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Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

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Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

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