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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Internet Marketing

Are you leveraging the power of your influential nonprofit followers on social media?

June 29, 2015

Every nonprofit is on Facebook and Twitter. Everyone is posting compelling content. That is the baseline in our digital world …

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Customer experience trend: The rise of text analytics

March 31, 2015

Companies are learning that some of the richest insights from customers come from unstructured content like comments on surveys, calls …

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How did being on-line change things for you as a digital executive so far this year?

November 15, 2014

We are all online now more than ever. So how did being online change things for you this year? Here …

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The mobile war, transforming customer expectations and business capabilities …

October 28, 2014

John Colony, CEO of Forrester Research has a great blog article about the The Mobile War. Written in October of 2012, it …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books

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