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Tag Archives: Anthropology

Is managing the donor experience an art or science?

July 20, 2016

Is managing the donor experience an art or science? It is part art and part science and a whole lot …

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“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
Why even bother to think about strategy?
Project Management: Managing Expectations
Crossing the Innovation Chasm. Does CIO stand for Chief Innovation Officer?
Is it really "location, location, location" anymore?

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Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
Why even bother to think about strategy?
Project Management: Managing Expectations
Crossing the Innovation Chasm. Does CIO stand for Chief Innovation Officer?
Is it really "location, location, location" anymore?
The "We've tried that before" conundrum
The death of the sales funnel
Are you being left out?

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