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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Tactic

Are we ignoring what it takes to be successful?

May 5, 2021

This makes a lot of sense. Many times, we focus on what we are good at but ignore essential items …

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“When your timeline is an hour or a day, it’s easy to get in the tactical groove.” ~Seth Godin

May 18, 2018

This is spot on. Goals drive strategy. Strategy drives tactics. Scrums (daily execution) must be connected otherwise they are useless.

Why even bother to think about strategy?

April 16, 2018

I am a big fan of planning and the approach Seth God advocates. This is an concise overview of an …

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Is hope a strategy?

June 28, 2016

Is hope a good strategy? Generally hope is a a feeling of expectation and desire for a certain thing to happen. …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books
  • About
  • What is it for us to be pure in heart at work?

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