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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Plan

How to Plan Your Life When the Future Is Foggy at Best

March 11, 2021

We all have our plans. They do not always pan out the way we think they will. Here is a …

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“In preparing for battle, I have always found that plans are useless, but planning is indispensable.” ~Dwight Eisenhower

March 15, 2019

Woody Hobbs is an experienced executive who has served as CEO of several information technology companies and also as a …

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Creating the Strategy — Are we getting the right answers to right questions?

August 8, 2018

You are on the journey to becoming a master at becoming a digital business. How do you go about creating …

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“When your timeline is an hour or a day, it’s easy to get in the tactical groove.” ~Seth Godin

May 18, 2018

This is spot on. Goals drive strategy. Strategy drives tactics. Scrums (daily execution) must be connected otherwise they are useless.

What is the right planning approach for the digital executive?

October 5, 2015

Having an approach or a framework for the work of the digital executive is very important. Being passionate about our …

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Transforming the donor experience at our nonprofits

April 2, 2015

Donor experience transformation is about making fundamental changes in how business is conducted at our nonprofit in order to help cope …

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Guest Blog: Kevin Schulman — Strategy starts where your comfort level ends

May 7, 2014

Kevin Schulman is founder and managing partner of DonorVoice, a company helps non-profits increase retention and donor loyalty with an …

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  • What is it for us to be pure in heart at work?

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books

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