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~ The Journey to Creating Amazing Customer Experiences

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Tag Archives: Hierarchy

Is hierarchy overrated?

January 8, 2016

(Photo credit: Wikipedia) There are a number of trends that are converging that make it easier to have less hierarchy. …

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“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Customer Experience Maturity Model
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
How important is compassion as a leader?

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Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Customer Experience Maturity Model
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
How important is compassion as a leader?
Transforming the donor experience at our nonprofits
8 questions to ask around nonprofit donation thank you's and the donor experience
The digital business journey and the hyper-connected consumers need for holistic optimization
What are the six laws of Customer Experience? | Temkin Group Video
Guest Blog: Lisa Bowman -- Corporate to nonprofit: a marketer’s journey and the lessons learned

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