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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Consulting

Will you be the Change Agent? Will you embrace transformation?

June 25, 2015

Change is the second most popular word in 21st century. Why change is so tough and what really keeps (C-suite) …

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How much does it cost you to get one new customer?

September 29, 2014

In the world of marketing and the customer experience, there are two things worth knowing. The Digital Executive knows the …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?
  • Guest Blog: Lisa Bowman -- Corporate to nonprofit: a marketer’s journey and the lessons learned
  • Are we known for being peacemakers in the workplace?
  • A Strong Purpose: Making Your Company a Magnet for Talent

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