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Tag Archives: Richie Etwaru

What not to do. A counter intuitive approach.

June 3, 2014

I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …

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Do leading indicators produce the results you want to achieve?
Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
Customer Experience Maturity Model

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Tags

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Top Posts & Pages

Do leading indicators produce the results you want to achieve?
Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
Customer Experience Maturity Model

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