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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Peter Drucker

“Most of what we call management consists of making it difficult for people to get their work done.” ~~Peter Drucker

February 29, 2016

It is time for us to change our approach to management. Mr. Drucker suggested that a long time ago. Some …

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Is the digital space coming of age for marketers?

October 9, 2015

The digital space is coming of age. While there are many new and maturing digital marketing technologies, many have begun …

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Are the number-cruncher days numbered?

April 28, 2015

OK, full disclosure. I have a Bachelor of Arts degree. Yes, I went the Liberal Arts route in college. This …

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Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

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