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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Customer Value

What’s a customer worth over the time you have a relationship with them?

March 27, 2021

In the world of marketing and the customer experience, there are two things worth knowing. The Digital Executive knows the …

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How much does it cost you to get one new customer?

September 29, 2014

In the world of marketing and the customer experience, there are two things worth knowing. The Digital Executive knows the …

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Digital transformation is turning every business into a tech business

May 6, 2014

Disruption is here or at least on the horizon. The cost to start up and create new models of business …

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Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

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Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

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