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Tag Archives: Self-service

Contact center customer experience trends to stay on top of for 2016

January 11, 2016

The pace of change in the customer experience is moving fast. Consumer expectations are ramping up to the highest common …

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“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
Why even bother to think about strategy?
The death of the sales funnel
The "We've tried that before" conundrum
Are you being left out?

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Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
Why even bother to think about strategy?
The death of the sales funnel
Project Management: Managing Expectations
Crossing the Innovation Chasm. Does CIO stand for Chief Innovation Officer?
Is it really "location, location, location" anymore?
The "We've tried that before" conundrum
Are you being left out?

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