Is Your C-Suite Equipped to Lead a Digital Transformation?
Here is some great insight from J. Yo-Jud Cheng. He is an Assistant Professor of Business Administration in the Strategy, …
Tag Archives: C-Suite
Are Your Managers in Sync with Your Change Strategy?
Are Your Managers in Sync with Your Change Strategy? “A few years ago, we noticed something curious: Successful business transformations were …
What involvement does the C-Suite have with customer experience initiatives?
Executive leadership and all the members of the C-Suite need to embrace the vision, goals and strategies associated with bringing …
Digital business change and the customer experience
You are going to have a lot of digital change initiatives and projects going as you accelerate the pace of …
What is really important around here?
Senior management gets behind lots of things. There are plenty of culture change initiatives. Some of them are real. A …
The C-Suite and IT Need to Get on the Same Page on Cybersecurity
A recently published global survey of C-Suite level executives and IT Decision Makers (ITDMs) revealed a large gap in assessments …
Why a nonprofit focus and alignment around the donor experience is critical
A great donation experience with the development department doesn’t make up for a poor billing experience. The donor’s experience is …
What Does It Take To Access And Hear The Richness Of The Voice Of The Customer?
Perhaps a simple weekly goal for any member in the C-Suite would be to talk with 10 actual customers a week. …
As members of the C-Suite, are we getting help to transform our companies in the new digital world?
It is a sign of leadership to know when you need help. There is plenty of help available. Digital transformation …
Is this what collaboration looks like in your organization?
Is this what collaboration looks like in your organization? The CEO and the C-Suite can set reasonable limits on what …
"The best advice that I can offer you is to learn the language of the C-Suite when making the case for what it is you believe is the right thing to do." ~Brian Solis
You have a passion for the customer. You know that improving the customer experience will make a difference. That is …
Donor Experience transformational leadership is needed and it is needed now
Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …
Do you have an innovators heart for your company mission? Where is the sense of urgency?
There is a gap that is growing in your company. It is the gap between the connected customer, their expectations …
Why your nonprofit’s CEO should be on social media.
There is a fast growing perception that your nonprofit’s CEO and C-suite leaders will be active on social media. The media …
Digital Business