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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: SMART Goal

How important is the grounding of goals within a time frame, giving them a target date?

April 12, 2019

The fifth criterion for SMART goals stresses the importance of grounding goals within a time frame, giving them a target …

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Is my goal relevant to the customer?

February 22, 2019

The fourth criterion for a SMART goal stresses the importance of choosing goals that matter in improving the customer experience. …

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Are our digital donor experience goals relevant?

January 8, 2018

The fourth criterion for SMART goals stresses the importance of choosing goals that really make a difference in improving the …

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Donor Experience SMART goals are realistic and attainable

December 20, 2017

Goals should be both realistic and attainable for the digital nonprofit. While an attainable goal may stretch a team in …

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Donor Experience SMART transformation goals are measurable

December 11, 2017

How will you know “when you have arrived”? How will you measure progress in improving the donor experience? What does …

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Create SMART Donor Experience goals before developing strategy

December 6, 2017

Goals are very important to the digital executive who is dedicated to improving the donor experience. SMART goals provide the …

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Is where you are going strategically clear enough for everyone?

February 17, 2016

SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. The aim …

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Why SMART goals come before strategy

November 23, 2015

Goals are very important to the digital executive. They provide the direction on where to go and it is not …

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The Digital Executive: SMART digital goals are relevant

December 31, 2014

The fourth criterion for a SMART goal stresses the importance of choosing goals that matter in improving the customer experience. …

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  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Are we known for being peacemakers in the workplace?
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Are we known for being peacemakers in the workplace?
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?
  • “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~Chip Bell
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