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~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Paul Ghiz

How many event participants have registered who don’t raise a penny? What can we do about it?

May 31, 2019

Paul Ghiz leads one of the nonprofit industry’s most successful enterprise fundraising software and services companies, Global Cloud, makers of DonorDrive …

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Guest Blog: Paul Ghiz — How to eliminate the zero dollar fundraiser

August 29, 2014

Paul Ghiz leads one of the nonprofit industry’s most successful enterprise fundraising software and services companies, Global Cloud, makers of DonorDrive …

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Top Posts & Pages

  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~Chip Bell
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~Chip Bell
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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