We need to get in the customer experience game and play to win. Do we have enough passion?

July 15, 2021

Customer obsession is more an emotion than a focus. The focus of customer initiatives is more about intent and then …

Are we passionate about our focus on our customers?

July 12, 2021

Being obsessed and focused on our customers is not an either/or kind of thing. It is “yes/and” at its core. …

October 15, 2015

Sam Stern, from Forrester Research in his report, “How Hampton Hotels Built And Sustains Its Customer-Obsessed Culture,” is a case study …