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Tag Archives: Key Customers

Is a 360 view of the customer desirable?

January 5, 2015

I must admit that during my early journey of being focused on the customer, I usually thought we should have …

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Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

Are we known for being peacemakers in the workplace?
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
About
What is it for us to be pure in heart at work?
Book: The Digital Executive
Book: The Digital Nonprofit
8 questions to ask around nonprofit donation thank you's and the donor experience
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
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What is the cost per outcome for your mission? How do you measure good?

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