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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Personalization

Customer Engagement: Beyond Personalization to Hyper-Personalization

June 16, 2021

  Here is some great insight from Annette Franz. Annette is founder and Chief Experience Officer of CX Journey Inc. …

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Is your Sales Process Still Out of Step with the Buyer’s Journey?

July 13, 2017

With this wealth of online information at their disposal, buyers have the opportunity to research vendors and solutions long before …

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How You Need to Change Your Social Media Strategy

July 5, 2016

What Makes Successful Social Content? First of all have a goal that is measurable, as having a goal is critical …

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What are the fastest growing iPhone app categories?

January 24, 2016

Over the past few years, smartphones and tablets have completely changed the way we interact with media. We may still …

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6 Ways Nonprofits Can Prepare For Year-End Giving Season

November 12, 2015

The year end giving season is fast approaching for nonprofits. There is still time to fine tune your campaigns. Here …

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Technology’s Undeniable Impact on Individualization

October 30, 2015

Consumers now expect certain experiences. We we don’t meet them, they move on. Personalization is expected at every turn. We …

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Personalized health care predictions that will change our world

May 23, 2014

  http://youtu.be/0M1DMdc1mQ0   In five years, doctors will routinely use your DNA to keep you well. Cancer will be treated …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Summary of Books
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos

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