The Three Customer Service Megatrends
Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of …
Tag Archives: Artificial Intelligence
What is going on with Artificial Intelligence investments?
What is going on with Artificial Intelligence investments? This report examines the state of artificial intelligence (AI) investment, development and …
The Customer Experience of AI: Five Principles to Foster Engagement, Innovation and Trust
Artificial Intelligence is not going away and it will have a profound impact on the customer experience. Will they be …
Tech industry on how to use AI responsibly
Axios has put together some great info on artificial intelligence. It’s use will continue to expand. Consideration of the ethics …
Future of Work – Is AI being over-hyped?
Axios reports that we are in a robot-and-artificial intelligence bubble, and experts are starting to push back. Among their gripes: …
What is the future of Artificial Intelligence (A. I.)?
Statista on the Future of A.I. – “When many people think of the future of artificial intelligence, they imagine some …
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