Customer Experience Trend: Software as an Experience
One of the big trends we are seeing in the world of customer experience is a focus on the experience …
Tag Archives: Customer relationship management
Don’t Make These Mistakes With Cloud CRM Solutions
There is a huge movement to cloud solutions for the world of CRM. Salesforce.com, Oracle, SAP, Microsoft Dynamics and many …
Do You Know The 6 Laws of Customer Experience?
The day of Customer Relationship Management (CRM) is over. The era of Customer Experience Management (CEM) has arrived. Here are …
What is your cloud strategy?
Where is the Cloud going over the next few years? Have you defined your strategy to move there yet? According …
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