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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Courage

Courage, the Quiet Fire

January 1, 2024

Courage is the quiet fire that burns within us, igniting our strength when the world feels dark and uncertain. It’s …

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Where do we get courage at Work? What happens when we believe Jesus?

February 7, 2022

What we know: With faith at work comes a risk. “What if ….”, we think. What if God does not …

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Is the past killing our future? Do we have the courage to do the right thing?

July 18, 2016

There is a tough thing in life. We make business decisions and invest millions of dollars. Many times it doesn’t …

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Do we have the courage to create stunning donor experiences?

August 6, 2015

Compassion is a huge thing as a nonprofit leader. That it is lacking in so many cases in the corporate world …

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Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

April 1, 2015

As digital executives, we need the courage to lead a digital transformation and we need the wisdom to listen to …

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“Without courage, compassion falters. Without compassion, courage has no direction.” ~ Eric Greitens

December 26, 2014

Compassion is a huge thing as a leader. That it is lacking in so many cases today is stunning. We hear …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Recent Posts

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  • The Unshakable Strength of Humility
  • The Pillar of Truth

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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