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~ The Journey to Creating Amazing Customer Experiences

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Tag Archives: New Year

As the dawn of a new year breaks

January 1, 2023

As the dawn of a new year breaks—already ushering in fresh possibilities—let it be a canvas of hope painted with …

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“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Do you need fresh eyes in your company?
Customer Experience Maturity Model
The death of the sales funnel

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Agile Agility Culture Customer Customer Experience Customer Focus Customer Service Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Faith at Work Forrester Research Guest Blog Innovation Jesus Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

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Tags

Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Do you need fresh eyes in your company?
Customer Experience Maturity Model
The death of the sales funnel
Do your customer systems and tools actually focus on your customers?
“Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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