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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Smartphone

Are you mobile friendly for a range of mobile devices?

August 20, 2021

As a digital executive, you know there is always something to get on top of. The mobile world is moving …

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Is the big deal understanding the connected generation?

April 10, 2019

What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …

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Mobile Is Eating The Customer Journey! Seventy-three percent of consumers will switch from a poorly designed mobile site to an alternative that makes purchasing easy.

July 18, 2018

In customer experience (CX), mobile is becoming everything. But, mobile success requires a lot more than just having an app …

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The Smartphone Platform War Is Over

August 25, 2016

“While the global smartphone market is as competitive as ever in terms of manufacturers fighting for the consumers’ love (and …

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Use your personal smartphone for work email? Your company might take it

August 20, 2015

If you use your personal smartphone or tablet to read work email, your company may have to seize the device …

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Is your mobile strategy Phaplet ready?

January 13, 2015

As a digital executive, you know there is always something to get on top of. The mobile world is moving …

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Do you read your mobile news in a browser or app?

September 11, 2014

Imagine you have invested heavy in a technology betting it is the next new shiny toy. Imagine it isn’t. Interesting …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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