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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Tom Peters

Check out the “Excellence Now Campaign”

January 13, 2021

I am a big fan of Tom Peters. This looks very interesting. Tom is coauthor of In Search of Excellence—the book …

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"Some bosses say ‘but I’m not paid to be a shrink’; There’s a great pair of words to describe such bosses: Ignorant. Ineffective" ~Tom Peters

September 14, 2015

Managing and leading isn’t always the easiest thing to do. We deal with many different personalities and some days people …

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Is Twitter just for people who like to say what they ate for lunch?

June 19, 2015

Is Twitter and social media just for people who like to say what they ate for lunch? Is it a …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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