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Tag Archives: Deloitte

Omnichannel personalization at scale

March 15, 2021

A number of years ago, omnichannel was the big idea. It still makes sense. Unified data and a unified experience is …

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“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Do you need fresh eyes in your company?
Customer Experience Maturity Model

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Tags

Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Customer Experience Maturity Model
The death of the sales funnel
Do you need fresh eyes in your company?
“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~Chip Bell
Do your customer systems and tools actually focus on your customers?
All this technology is making us antisocial ... or is it?
“Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark

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