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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Acquisition

How much does it cost you to get one new customer?

September 29, 2014

In the world of marketing and the customer experience, there are two things worth knowing. The Digital Executive knows the …

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Guest Blog: John Hoholik — The Evolving Landscape of the Customer Lifecycle

June 28, 2014

John Hoholik is the chief growth officer for ACCENT Marketing Services, a member of the MDC Partners Inc. network and …

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Donors go down but income goes up for Academic Institutions

June 17, 2014

Before the economic recession, the national trends in higher education were ‘donors down’ and ‘dollars up’. That all changed in …

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40 percent of charities raised less money last year

May 25, 2014

There is a two sided coin here for sure. 60 percent raised more. 40 percent raised less. I am not …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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