Aligning goals and strategies for the new connected consumer
As a company executive, you have focused on some traditional markets and strategies. Your mission has compelled you to think …
Tag Archives: Unified Customer Experience
The Digital Executive: Why a company focus and alignment around the customer experience is critical
A great purchase experience with the sales department doesn’t make up for a poor billing experience. The customers experience is …
Unifying the experience for the customer
This is not all about data. At the end of the day, customers will expect a great (unified) experience across …
Who will step up to unify the experience for your customers?
If your company has more than 1 department then the reality is that you have silos. The larger you grow …
Is the experience for your customers simple and easy to use?
Clement Teo from Forrester Research recently reported in from a Next Generation Telecom Summit in Honk Kong. What do telcos …
Digital Business