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Tag Archives: Unify

Do customers relate to your departments?

December 21, 2018

If your company has more than 1 department then the reality is that you have silos. The larger you grow …

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“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Customer Experience Maturity Model
The death of the sales funnel

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Tags

Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Do you need fresh eyes in your company?
Customer Experience Maturity Model
The death of the sales funnel
Do your customer systems and tools actually focus on your customers?
“Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos

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