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~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Non Profit

How do we look at customers who do not come back?

August 11, 2021

We all know it is true. Most donors who give to special events don’t give again. The data indicates it …

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Do retail fundraisers have a choice?

July 6, 2021

As a non-profit executive, former development officer and customer strategy professional, I think Seth Godin nails this one. He personally did the opposite …

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How many event participants have registered who don’t raise a penny? What can we do about it?

May 31, 2019

Paul Ghiz leads one of the nonprofit industry’s most successful enterprise fundraising software and services companies, Global Cloud, makers of DonorDrive …

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Are we ready to cross the chasm?

May 24, 2019

Dan Gillett is the former CEO of Kimbia.   Kimbia’s online fundraising platform enables nonprofits to find, convert and retain more …

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How can we improve donor loyalty at non profits?

April 29, 2019

Loyalty and donor renewal wins the day. Here are some great ideas on what to track. There may be a …

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Is you nonprofit this transparent?

April 24, 2019

This seems like a super idea from GuideStar. Transparency in the nonprofit sector is important. It would be great to …

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Now is the time for members of the C-Suite to get active, develop your “social voice” and begin connecting

March 20, 2019

There is a fast growing perception that your nonprofit’s CEO and C-suite leaders will be active on social media. The media …

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Community Building … by Jennifer Sampson, CEO at United Way of Dallas

March 13, 2018

As McDermott-Templeton President and CEO of United Way of Metropolitan Dallas, Jennifer Sampson knows the value of building communities. The …

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Converting Crowdfunding Donors: Using Data and Testing to Drive Long-Term Engagement

May 3, 2017

There are days I ask myself, what happened to the annual campaign and a core of loyal donors? There aren’t …

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Meet the new nonprofit donor, digital and connected

September 6, 2016

We are beginning to know a new donor. These donors are a blend of the traditional, the digital and the connected. They …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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